Ticketing Executive at Flyhigh Flysafe

Job Description

About the Role

FlyHigh FlySafe is looking for a detail-oriented Ticketing Executive in Rourkela with 1–2 years of relevant experience. This full-time, office-based role involves managing domestic and international flight reservations, supporting customers with travel changes, and coordinating with airlines and travel partners. Immediate joiners are preferred.

Key Responsibilities

• Handle domestic and international flight bookings, ticket issuance, cancellations, and rescheduling.

• Use TripJack, MMT (MakeMyTrip), TBO and the IndiGo booking portal to search flights, compare fares, and manage reservations.

• Check flight availability, fare conditions, baggage allowances, cancellation charges, and rescheduling rules before confirming bookings.

• Verify passenger names, travel dates, routes, contact details, and other booking information to ensure accuracy.

• Respond to customer queries about fares, itineraries, booking status, refunds, and flight changes in a timely and professional manner.

• Coordinate with airlines and travel partners to resolve booking issues, schedule changes, and service requests.

• Process cancellation and refund requests according to airline and booking-platform policies, and track pending cases.

• Share tickets and itinerary details with customers and maintain accurate booking, payment, and follow-up records.

Required Skills & Qualifications

• 1–2 years of experience in airline ticketing, flight reservations, or travel agency operations.

• Hands-on familiarity with TripJack, MMT (MakeMyTrip), TBO and IndiGo portals.

• Working knowledge of domestic and international ticketing processes, PNR management, fare rules, cancellations, and rebooking.

• Strong attention to detail when checking passenger information, fares, and travel schedules.

• Clear verbal and written communication skills, with a customer-focused approach.

• Ability to manage multiple booking requests, prioritize urgent changes, and coordinate effectively with external partners.

• Basic proficiency in email, spreadsheets, and digital record keeping.

• Graduate in any discipline or diploma in Travel and Tourism; relevant ticketing experience is essential.

What We Offer

• Indicative annual salary: ₹1,80,000–₹2,40,000, subject to experience, platform proficiency, and final employer confirmation.

• A role covering both domestic and international flight ticketing.

• Hands-on exposure to multiple booking platforms and airline coordination.

• Opportunities to strengthen customer service, reservation management, and travel operations skills.

Skills

About Flyhigh Flysafe

FlyHigh FlySafe is a travel company with branches in Bangalore and Rourkela. We specialize in domestic and international holiday packages, flight ticket bookings, visa assistance, hotel bookings and customized travel solutions, providing reliable services and memorable travel experiences to our customers.

Location

3rd Floor, 31, RR Images Above Juice Junction 1st Main, Bannerghatta Rd, Panduranga Nagar, Bengaluru, Karnataka 560076

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