Customer Care Executive(work from home)

Fateh Rural Limited View Contact Details
Fresher
8000 To 12000
Graduate,Under Graduate
Female
Mumbai, Maharashtra, India
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Job description

job details:-

Laptop & Desktop mandatory

8 Hours normal shifting available.

1. Customer Service: Respond to customer inquiries via phone, email, and chat, resolving issues and providing product information.
2. Complaint Resolution: Resolve customer complaints and concerns in a timely and professional manner, escalating complex issues to senior management as needed.
3. Order Processing: Process customer orders, including taking payments and arranging shipping, ensuring accurate and timely order fulfillment.
4. Customer Retention: Identify opportunities to upsell and cross-sell products, building strong relationships with customers to ensure repeat business.
5. Problem-Solving: Troubleshoot customer issues and provide solutions, collaborating with internal teams as needed.
6. Quality Assurance: Maintain accurate records of customer interactions, participating in quality assurance activities to improve customer service.

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