JOB DETAILS:-

    - Respond to customer inquiries, complaints, and feedback via phone, email, and chat.

    - Resolve customer complaints and concerns in a timely and professional manner.

    - Provide product information, pricing, and availability to customers.

    - Investigate and resolve customer complaints and concerns.

    - Collaborate with internal teams, such as sales, marketing, and logistics, to resolve customer issues.

    - Identify opportunities to upsell and cross-sell products to customers.

    - Provide personalized recommendations to customers based on their purchase history and preferences.

    - Accurately enter customer data, complaints, and resolutions into the customer relationship management (CRM) system.

    - Generate reports on customer complaints, resolutions, and satisfaction.