Job details:-

1. Customer Inquiry Handling: Respond to customer inquiries via phone, email, chat, or social media, providing accurate and timely information.

2. Issue Resolution: Resolve customer complaints and issues promptly, efficiently, and professionally.

3. Product/Service Promotion: Promote products and services to customers, highlighting features, benefits, and value-added services.

4. Customer Feedback: Gather customer feedback, analyzing and reporting trends to improve customer service and product offerings.

5. Database Management: Maintain accurate and up-to-date customer records, ensuring data integrity and confidentiality.

6. Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.