Customer care Executive (Telecalling)

Trishika MDL OPC Pvt Ltd View Contact Details
Fresher
12000 To 15000
Post Graduate,Graduate,Under Graduate
Female
Berhampur, Odisha, India
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Job description

  • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • curating streamlined email and social media communication mediums for offers, updates and much more
  • dealing with customer issues and churning out an easy-to-follow solution
  • managing payment and delivery of customer orders
  • helping customers choose the right product for their requirements and budget
  • handling customer concerns and complaints in a timely manner
  • informing customers of upcoming promotions or deals
  • establishing a positive rapport with all clients and customers in person or via phone
  • forming reports based on customer satisfaction statistics and helping their team to develop new skills
  • fixing appointments based on the availability of customers and clients
  • interacting with customers to ensure they have a desirable and shareable experience
  • Company payroll & Attractive incentives

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